RETURNS + EXCHANGES

Need to make a return? We got you!

ONLINE HOLIDAY RETURN POLICY

Holiday Purchases made after November 11th, 2020 may be shipped back to our warehouse for a full refund until January 29th, 2021. Please note that we must receive the package back to our warehouse by January 29th to honour the refund. Gifts purchased at 70 - 80% off, or under a Buy 1 Get 2 Free promotion cannot be returned or exchanged. All  cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged.

 

ONLINE RETURN POLICY

Refunds by Mail are valid within 30 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.

HOW DO I RETURN BY MAIL?

  1. A return form is included in each package. If you have lost your return form, you can print a blank copy from our website here.

    2. Fill out all of the required information on the return form including your order number, SKU number (found on the tag or sticker) of the items you are returning and the return code.

    3. Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.

    4. Once your package is ready, choose a mail carrier, pay for postage, and send to the address below

 

Forever Online Returns
1201 Caledonia Road 
Toronto | Ontario | M6A 2X3

 

  1. We recommend that all returns be sent with a traceable carrier such as Canada Post, UPS or Canpar. Keep the return tracking number from the package you are returning, to ensure that the package has been delivered back to our warehouse. Return shipping is not refundable

 

  • Once the return has been received and processed by our warehouse, you will receive an email titled "Notice of Refund" which is a copy of the refund for your records. 

 

  • The refund will be processed back onto the original method of payment used for purchase, and can take up to 5-7 business days after your return has been received.

 

  • Original shipping costs incurred are non-refundable Online returns are eligible for a refund only

 

HOW DO I EXCHANGE BY MAIL?

Unfortunately, we don’t accept exchanges by mail.


CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?

  • All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged by Mail or In-Store.

 

  • All "Final Sale" items listed at 70-80% off, or under a Buy 1 Get 2 Free promotion cannot be returned or exchanged by Mail or In-store.

 

  •  All items purchased under promotions Buy 2 Get 1 Free, Buy 1 Get 1 for 10 Cents, Buy 1 Get 1 for 1 Cent, Buy 1 Get 1 for $1 or Buy 1 Get 1 Free, unfortunately are not eligible for a mail in refund and can only be exchanged in-store.



HOW DO I RETURN A DAMAGED ITEM?

If you receive a damaged or defective item in your order, please reach out to our Customer Support team at: cs@forever21.ca and include a photo of the item. We will do our best to replace the item if still in stock.