Registering is fast, free and
easy! Here are the benefits:
You will not be required to re-enter your shipping or billing addresses
every time you order online. Whenever you place an order, it will be delivered
to the registered address on file, unless you direct us otherwise.
You can browse, shop and complete your order at a later time. The items that
are placed in your Shopping Cart will be saved for up to a week - so when you
come back later, you will not have to search for and re-select the items again.
You can also save items to your own wishlist.
Please note: Placing
your items in the Shopping Cart does not guarantee the availability of your
items at the time of checkout.
You can change your account information by visiting
“My Account” in the top navigation and then selecting “Account Information”
from the sidebar menu. To change your address, click view addresses, you can
then edit, add or delete addresses as needed.
We accept payment by credit card: Mastercard, Visa,
and American Express. We also accept PayPal, Apple Pay, Google Pay,
Visa-Debit/MasterCard-Debit cards from the following banks BMO, RBC,
Scotia Bank, and Credit Union in Ontario and British Columbia. Please note: Visa-Debit
cards should be entered as a Visa Credit card and not an Interac card.
Prices displayed on the website do not include taxes.
When you proceed to purchase your order, sales tax (where applicable) will be
calculated on the total value of merchandise, as well as shipping charges, and
will be displayed on your Order Summary page.
To check the status of your order, click on “My
Account” and then “My Orders”. Select the order you wish to view by
clicking “View Order” on the right side beside the order information. Any
shipping updates for your order can be viewed in this section as they become
While we make every effort to fulfill your entire
order, on the rare occasion we may need to cancel one or more item(s) due to
inventory availability. If we are unable to fulfill your entire order due to
merchandise out of stock, you will receive a cancellation e-mail and will be
refunded for the unshipped item(s).
When your order has shipped you will receive a
confirmation of shipment to the email you placed your order with. Alternatively, you
can view your order status by logging into your account and checking your order
status or once your order has shipped you can track your order
by entering your order number into the By Reference Number tracking area here.
Please email email@example.com as
soon as possible if you made an error in your shipping address. Please note: We will
only be able to edit your shipping address before your order has shipped and
changes in your shipping address may lead to delays in shipment.
Please check all areas where a delivery may have taken
place (community mailbox, the front desk of an apartment building, a neighbor’s
house). Please allow up to 48 hours from notification of delivery for your order
to arrive. If the order has not been found, please email firstname.lastname@example.org and
our customer experience team will be happy to assist you,